Resolving potential applicant matches

To resolve a potential applicant match:

1. Select a vacancy.
2. Click the Applicant Overview tab.
3. Click Resolve Now to access the applicant record(s).
4. Review all records to determine the appropriate action.

    

   

    

5. Click Merge applications using data in this record in the appropriate record after you have confirmed the applicants are the same. The following confirmation message displays: "Are you sure you want to merge these records?".
6. Click Yes.
7. Click Consider As Separate Applicant Records if the applicant records belong to different applicants. The following confirmation message displays: "Are you sure you want to resolve these as separate records?".
8. Click Yes.