Resolve Applicant

The Resolve Applicant page is where review and resolve record discrepancies by merging or separating applicant records. Through the course of recruitment, it is not uncommon for an applicant to apply to a vacancy multiple times, using separate USAJOBS accounts. This is often done by accident, because they can no longer access the first account, or because they don’t want to take the time to go through the credential retrieval process. The effect can be that an applicant is given multiple considerations, when they should have one. If the system is not certain that two applications are for the same person, the user is alerted with an orange warning banner on the Applicant Overview and given the chance to resolve. For additional information, see match is identified. The enabling of the Manage Merged Applicants permission allows an HR user to either merge potential matching applicants or separate applications that were incorrectly merged. To access this tab, select a Request Number in Pending Recruitment status from the Dashboard, click the Vacancy Number link in the Vacancy Created section, and click the Applicant Overview tab. If applicable, the Resolve section will display when an applicant selected by clicking the Name link has a potential match or has submitted multiple applications.

The Current Record section displays the original applicant record submitted to this vacancy where potential matching data to a new applicant record has been identified. The following elements are displayed:

• Name. This is the name provided by the applicant.
• Date of Birth. This is the month and date of birth provided by the applicant.
• Last 4 of SSN. This is the last 4 digits of the social security number provided by the applicant.
• Telephone. This is the phone number provided by the applicant.
• Email. This is the email address provided by the applicant.
• Address. This is the address provided by the applicant.
• City. This is the city provided by the applicant.
• State. This is the state provided by the applicant.
• Country. This is the country provided by the applicant.
• Postal Code. This is the postal code provided by the applicant.
• Last Date Submitted. This is the date and time that particular application was submitted.
• Merge applications using data in this record. This button allows you to merge the current applicant record with the potential matching applicant record after confirming the records belong to the same applicant.

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The Current Record section(s) displays the most recent applicant record(s) submitted to this vacancy where potential matching data to an existing applicant record has been identified. The following elements are displayed:

• Name. This is the name provided by the applicant.
• Date of Birth. This is the month and date of birth provided by the applicant.
• Last 4 of SSN. This is the last 4 digits of the social security number provided by the applicant.
• Telephone. This is the phone number provided by the applicant.
• Email. This is the email address provided by the applicant.
• Address. This is the address provided by the applicant.
• City. This is the city provided by the applicant.
• State. This is the state provided by the applicant.
• Country. This is the country provided by the applicant.
• Postal Code. This is the postal code provided by the applicant.
• Last Date Submitted. This is the date and time that particular application was submitted.
• Merge applications using data in this record. This button allows you to merge the current applicant record with the potential matching applicant record after confirming the records belong to the same applicant. The applicant history captures and displays an entry that two records were merged together, including the name of the applicant record that was merged and the Applicant Reference Number. The newly combined applicant record will hold supporting documents from both records.
• Consider As Separate Applicant Records. This button allows you to identify the records on this page as different applicants and to consider each applicant individually. Once you have confirmed this action, the alert for potential matching applicants is removed from the Applicant Overview page (if there are no other potential matches to be resolved).
• Resolve Later. This button allows you to wait and make a decision later after you have reviewed the merge applicant window and data.