Welcome New Hire

The New Hire online help system contains information about how to use onboard to your new position. The online help content is context-sensitive. When you click the Help Center button, the online help will open on the specific topic matching that page. If you want to review other topics, click the links below or use the Search feature located on the top right of this page to find a specific topic or task. The help topics below are organized in the general order you typically follow within the system when completing the online onboarding process.

• Starting the Onboarding Process for Selectees
• Clearing Your Cache or Temporary Internet Files
• Browser Compatibility

Frequently Asked Questions

I received a job offer but am unable to login. What should I do?

I have accepted the job offer but am unable to login. What should I do?

When I first log into the system, I am presented with a Select Position page. Why does this occur and what should I do?

I have been assigned several tasks and/or forms to complete. Do I have to complete them all at once?

I logged into the system and realized I do not have all the necessary information to complete my New Hire Questionnaire and/or forms. What can I do?

What name should New Hires use in Onboarding?

Why was the OF 306 Declaration for Federal Employment form returned to me?

I can’t enter any information directly onto the forms. What should I do?

I need to update information, such as my home address, what should I do?

I am unable to submit my benefits forms, what should I do?

I have reported for my first day of duty/New Hire Orientation and would like to submit my benefits form(s). However, when I try to submit the form(s), I receive an error message

Why am I unable to submit my beneficiary forms via the system?

What should I do if a form has been returned for correction?

I forgot to print a form but I already clicked on the “Form Printed” button. How can I print the form?

How can I print a form I have previously signed and/or submitted?

How do I access the system after I have accepted my tentative offer?

Logging in to the New Hire System

• Login E-mail Notifications
• Offer Acceptance
  • Synching your USAJOBS account for the onboarding process.
• Select Position
• Login

Completing the New Hire Process

• Welcome Page
• Task Details
• Questionnaires
  • Biographic Information Questionnaire
    • Adding an "other name" or alias to the identity page
    • Editing an "other name" on the identity page
    • Deleting an "other name" from the identity page
  • Employment Information Questionnaire
  • Background Information Questionnaire
  • Compensation Information Questionnaire
  • Benefits Information Questionnaire
  • Travel Information Questionnaire
• Tasks
  • Submitting a completed form
    • Printing a Form
    • Printing a previously signed or submitted form
  • Correcting a form that has been returned to you
    • Correct information in the questionnaire
  • Uploading a document
  • Updating the Document Type
  • Deleting an uploaded document
• Help Center
• Contact Us
  • Accessing agency contact information for further assistance